Keys to a Successful ECM Solution

An ECM solution could be the answer to your organizational needs in terms of archiving, auditing and collaborating but there are challenges that hinder a successful ECM solution rollout.

User acceptance is very important as the ECM solution is for the end user. They need to buy into the idea, therefore the ECM needs to be something simple for them. The ECM is to improve the way they work and to help with their daily tasks and shouldn't burden them even further. The learning curve and training should also be very minimal. User acceptance will be fastest if users actually recognize the ECM solution as making their personal work life more efficient and streamlined.

Unified solution will tip the scale on the success of the ECM solution. The ECM solution should provide for many of the functionalities that are required within the requirement. Most of the time multiple applications which are not standardized put the users off. The organization will definately have diversified needs as each departments / individuals focus could be different but working towards a common goal. Therefore the ECM solution needs to be able to meet these needs with robust and customizable ECM solution.

Users should have the power to manage their own solutions. Therefore this will minimize the involvement and burden of IT on the ECM. This is essential to involve the IT administrators as little as possible as they already have much at hand. The ECM solution needs to cater for different users to be able to manage their own areas. The only involvement of IT is to manage the ECM solution in a centralized manner and the granular details can be handled by users.